Dale Wurfel Chrysler Dodge Jeep Ltd.

"Justin made me feel like an actual person rather then just a customer or a paycheck for him"

I wanted to write to you and tell you how amazing Justin and Jackie have been with our purchase of our new van. Those two are an asset to your dealership!

 

Justin has been professional and going out of his way for my husband and I with our new van.  All I wanted was a 2012 Dodge Grand Caravan, with DVD. I didn't care what colour, but did not want it not to be white or silver.  I received a phone call from Justin and he helped me out with this. I told him my price range and he kept me in it. My van did not come with a DVD player so Justin arranged to have one installed for me. It could not be done before pick up, so it was arranged to be done after pick up. Justin let me know when it was to be installed and allowed me to drop it off the night before and offered to bring it back to me the next day since I have three small children and am looking after a couple kids for the Christmas break.  This is something that you don't find anymore, a dealership that cares about their customer and their needs. I really appreciate all he has done for us. He remembered my children's names, and asked about them when I came in.  He made me feel like an actual person rather then just a customer or a paycheck for him.

 

Jackie was also a pleasure to deal with. She could see that we really needed this van and helped us get it. Our credit wasn't the greatest but she went out of her way to help us, and went to the bank that could help us, with a co signer. Like Justin she made us feel like people. She understood that we are trying to rebuild our credit and our lives and helped us out. My two year old son Aidan is Autistic and was having problems with being in her office for any period of time.  She saw this and hurried what she needed from my husband and I and allowed my husband to take Aidan out to the play area where he could play with the musical car he loved, and bang the gong. To a parent who has a child with special needs people like her are a God Send. You don't find many people who are understanding of this and she was.

 

So in closing, thank you. I will definitely recommend Justin and Dale Wurfel to others looking for a vehicle.  I found all your employees, especially those two to be very friendly and understanding of our needs with our van and with our children and their needs as well.

 

 

Amy M

"This was as stress free for us as it gets purchasing a vehicle"

Just picked up our Grand Caravan this morning(Dec.27). Just love
it. Special thanks to Rob Van Dyk for the time spent with us and the
questions we had regarding the purchase of the vehicle. This was as
stress free for us as it gets purchasing a vehicle. Thanks again for
the time and quick phone responses Rob!
Have a Happy New Year!
 

Ron & Marilyn

"We bought again from the best!"

Just picked up my new 2012 Journey today.  We bought again from the best!  Thanks to Dale and Rob!

Cathy R.

"This was as stress free for us as it gets purchasing a vehicle"

Hello;
Just picked up our Grand Caravan this morning(Dec.27). Just love
it. Special thanks to Rob Van Dyk for the time spent with us and the
questions we had regarding the purchase of the vehicle. This was as
stress free for us as it gets purchasing a vehicle. Thanks again for
the time and quick phone responses Rob!
Have a Happy New Year!

Ron & Marilyn

"We bought again from the best!"

Just picked up my new 2012 Journey today.  We bought again from the best!  Thanks to Dale and Rob!

 

Cathy Ready 

Cathy R

"NOW THAT IS SERVICE "

I would like to take this opportunity to express my satisfaction with my Dale Wurfel experience . I dealt with Dale directly and he couldn't have been more helpful. I received a fair and generous trade- in value on my 2010 Jeep Wrangler- Sahara for a new 2012 Sahara which made the transaction very easy. Since it was pouring rain the day I picked up my new vehicle up , Dale told me to come back to the dealership on a nice day later that week and he would have it all cleaned up for me . I brought it back and it looked great except for one little spot on the door that Dale spotted on my way out and would not let me leave until it was cleaned and may I add he cleaned it himself !! NOW THAT IS SERVICE .

Thanks Again,

 

Terry B

"Cleaned up perfectly and ready when promised!!"

I came to the Dealership knowing pretty much what I was looking for but nervous to have to make such a big purchase.  Linda helped ease my anxiety and gladly suggested that I take the car home and let my family help me decide.  The car

was cleaned up perfectly and ready when promised.  Thanks.

 

I will be contacting the Service Dept soon to book my first service.  Thanks again.

 

2010 Dodge Caliber, inferno red

Sue & Steve T

"Very professional and friendly"

We bought a 2010 Dodge Caravan SE and picked it up on Thursday morning.

 

We dealt with Corey and we were very satisfied with his service.  He was very professional and friendly.

Keith & Lisette W.

"Service was best I ever had in all the cars I have purchased over the years."

I was very pleased with the service that I received.  My sales person, Allan Lavigne did an excellent job in meeting my needs.  At no time did I ever feel pressured in making a deal and all my expectations were met.  I can safely say that my experience at Dale Wurfel's was the best I ever had in all the cars I have purchased over the years.  I would certainly recommend your dealership and Allan to any of my friends.
 
Thanks again for a job well done.
 

Jim A

"Corey did an excellent job in managing the negotiations"

Took delivery of my new 2011 Dodge Ram 4 x 4 on Friday. Am very satisfied with the process. Corey did an excellent job in managing the negotiations. Felt very good about the transaction.

 

 

Ron M

"Above and beyond we thought!!"

We just purchased a 2007 Sebring from your dealership.  We had a great experience.  Rob was wonderful.  He listened to all of our wishes
and found the perfect car for us!!  It met all of our criteria and the service was great.  He came in on a Sunday and after hours to meet our hours of availablity and make the deal happen.
Above and beyond we thought!!

Kristy & Geza V.

"We were so impressed that we will make the drive to Strathroy even though there is a Dodge dealership very near to us."

After seeing an ad in the paper, my wife and I bought a 2010 Dodge Caliber just over a week ago (which we love). We live in the west end of London so it's a quick drive to Strathroy. We dealt with Corey Verhoeven and he was friendly, informative and helpful with no pressure. Overall I rate the car buying experience very favourably. My wife and I will likely be buying a new car, a Dodge Journey, within the next 6 months and we were so impressed that we will make the drive to Strathroy even though there is a Dodge dealership very near to us.

Ray S

"My experience having You as the Arbeau Family's Car Salesman has been very Professional"

Jason;

            My experience having You as the Arbeau Family's Car Salesman has been very Professional.The approach You take in preperation and delivery make the purchase of a new or used vehicle very satisfying.Also caring for Your customer after the purchase of a vehicle makes Me and My Family very Thankful to have a Dealership and Salesman like You whom we can confide in.Good luck in the Future and I am sure We will return to see You in the future.

 

 

Don A.

" After dealing with some other dealerships in the past, yours is one that I would recommend to family and friends!!"

I purchased a Jeep Compass from your dealership the end of May and was very impressed with the way I was treated. My salesman was Nathan Jenner and he couldn't have been more accommodating. It is recieving good and friendily service that makes you want to come back. After dealing with some other dealerships in the past, yours is one that I would recommend to family and friends.

Pansy F.

"4th vehicle that my husband and I have purchased from Jason at Dale Wurfel's!!"

Hey there Jason!  As you know, I recently purchased a vehicle from your dealership.  This is now the 4th vehicle that my husband and I have purchased from Dale Wurfel, with Jason as the salesman everytime. 

 

I want you to know that we have enjoyed doing business with you.  It is a pleasant environment working with all the people at your dealership, whether it be Jackie or Stacey or yourself.  I find that you are very pleasant and professional and that you always deliver what you promise and more.  Your attention to detail (you washed my old licence plant off and put a protector on it) goes above and beyond.  I had confidence that when I asked for certain things in the deal that you would deliver it!  Because of our experiences with yourself, we have always referred friends and aquaintances to your dealership whenever purchasing a car comes up in conversation.  So to sum it up.......you guys run a great buisiness that we will return to and tell our friends about and we both very much like and enjoy working with you.  Thanks again for making our purchases to be pleasant experiences.  I am enjoying my latest car that I recently purchased from you and I'm sure my husband and I will be repeat customers Jason. 

 

All the best to your upcoming nuptuals! 

 

Colleen & Don A

"I absolutely love my new van! "

Just wanted to email to tell you of our experience with your dealership.  I absolutely love my new van!  It has so much more room and is very comfortable.  Rob VanDyk, our salesman, was fantastic!  He went above and beyond when it came to everything.  I would definitely recommend your dealership to anyone interested and I won't hesitate to go back to Rob for our next vehicle purchase. 

Many thanks to Rob!

 

Holly B

"What a pleasure it was dealing with the staff at your dealeship"

I purchased a new Big Horn Ram recently and wanted to let you know what a pleasure it was dealing with the staff at your dealership, especially the exceptional service from Corey Verhoeven.
 
Regards,
 

George P

"I have never felt so comfortable buying anything "

I have never felt so comfortable buying anything
in my life. Very professional, courteous, and everybody....I mean
everybody was very helpful and made me, my wife and my kids feel very
welcome. We dealt with Roger and we will definitely be back.

Cheers!!

Jamie, Stephanie, Ethan and Abbey B

"Dealing with Dale Wurfel's staff was a very pleasant experience"

Thanks Cory, Roger & Jackie . Dealing with Dale Wurfel's staff was a very pleasant experience. They did everything possible to make the purchase of our Grand Caravan go smoothly. We certainly enjoyed dealing especially with all three of the above and came away feeling as though we had been friends of theirs for years. We certainly will recommend them to all our friends & family.

Ken & Marnie P

"Everyone at the dealership that we met was fantastic."

The Town & Country van we purchased is great. Everyone at the dealership that we met was fantastic. A very special Thank you to Rob, the best salesman we have ever dealt with and will recommend him to everyone.

Sharon F

"Loving the new Jeep Wrangler!!"

Loving the new Jeep Wrangler!! Linda was great to deal with!!

Cory C

"Just picked up our NEW DODGE JOURNEY "

Just picked up our NEW DODGE JOURNEY - Linda was great!!! The finance manager was easy to deal with and very people oriented. We had a wonderful experience at this Dealership!!! Thank you.

Darryl S

"Our recent purchase at Dale Wurfel"

We recently went to your dealership "just to look"  for a new vehicle.  What we found was a salesman, namely Rob Van Dyk, who picked up immediately on our price range, family needs and the age of the vehicle we wanted.  Rob, helped us look at the vehicles inside, because it was freezing outside, and when we mentioned a few more particulars about the vehicle we had in mind, he told us he had just the vehicle for us.  We went and looked at it the next morning, and the deal was made. 

We purchased a Dodge Grand Caravan, it suits us very well.  We are extremely happy with this purchase and I tell everyone what good service we received at Dale Wurfel.  I would recommend to anyone to go there and talk to Rob. 

I am a Chrysler fan, so the fact that we found the vehicle we wanted and it was so easy to make that decision, is extremely reassuring.  We did not feel pressured to buy a 2011 vehicle, he found us a 2006 with low mileage and Stow and Go seats.  We love it.  I wouldn't change a thing. 

Thank you.

Nancy G

"His and her Jeeps!!! :)"

Thanks again for the great experience purchasing our vehicles!!  We met some awesome people & enjoyed every minute of it!!! Tell Allan special thanks & I will see you Wednesday night when I pick up my ownership & Ken picks up the other tops for the Wrangler!!!   Thanks again...

Ken & Karen W

"Love our new Dodge Ram Pickup"

Thanks for all your help Allan.

Rob & Holly S

"Outstanding service!"

Dear Mr. Wurfel,

Over the course of my "vehicle" experiences I have never had such incredible service, as I recieved at your dealership over the past few weeks. My father has worked in the automotive industry for over 35 years and has instilled in me the importance of customer service. I am writing this letter to you , to let you know how wonderful your staff is.

I purchased a Dodge Caliber from Corey Verhoeven, and with extensive leg work and a wonderful personality Jackie Rizzo assisted by getting financing for me at an incredible rate! I am very happy to say that I am singing your praises and have already recommended Dale Wurfel to several friends and family.

Thank you for a great car purchasing experience and outstanding customer service.

Nadine M

"Above and beyond"

Dear Stacey, Tech #4309, Tech #1084 and the rest of the service team:

We just wanted to say a great big THANK YOU!! for all your hardwork and dedication in fixing our car. We know it was a frustrating task, and we are very grateful for your patience, kindness, and for not giving up until the problem was solved. You all are wonderful!

Stacey:  Thank you so much for all you did, for putting up with us and our car! And for always ensuring we knew what was going on. You were so understanding and always made sure we were clear of what needed to be done. You went above & beyond to ensure our satisfaction! You're awesome!!

Thank you all!

Karen, Derek, Landon & MaKenna S

"Deal was unbeatable"

Mr. Dale Wurfel:

I recently purchased a 2006 Grand Caravan from your dealership. Marie & I were taken care of by Rob Van Dyk. From beginning to closing the deal, Rob was a pleasure to deal with. The drive from out of town (Sarnia) was well worth it. The deal was unbeatable. Rob's personal approach was very refreshing. Within a week of looking, we took delivery of the van.

Thanks!

Al & Marie C

"The car has NEVER run this good!"

Dear Mr. Wurfel;

I just had to write this letter to best describe my experience with your dealership. Here is my background: I served 25 years with the Strathroy Detachment of the O.P.P. (when it was at Hickory Corners) and during that time was in charge of cruiser maintenance. I dealt with AC Hall Motors. I had a very good impression of Chrysler products over the years and as a result have purchased several Chrysler products for personal use.

I am now retired & living in London. My latest car is a 2007 Chrysler Sebring Touring which I leased from a Chrysler dealer here in London.

Right from day one I've had small problems with it not shifting properly and dash lights coming on (air bag, ESC, ABS, etc.) I took it back to the London Chrysler dealer & when I got it back - it was WORSE! So I switched to another dealer. Unfortunately they weren't much better. The car is very smooth, quiet & satisfying, so I put up with the minor annoyances. Recently I was at a funeral at Dennings & when I left I went past your dealership & thought "I wonder if they could repair the non-functioning fog lamps?"

I talked to a very cheerful, encouraging service rep - 'Stacey Clark' who promised a quick answer. Sure enough she quickly got back to me with the problem (computer).

She ordered a new part & booked me into an appointment. Under warranty!

The final result? The car has NEVER run this good, I'm serious! It shifts properly, no dash lights on, and the fogs work. Stacey has restored my faith in Chrysler. Strathroy isnt that far for me to get routine oil changes & service from now on. I'm sorry I didn't get the name of the young mechanic who did the work but please thank him & thank Stacey for their above-average work on my behalf. I really appreciate it!

Sincerely, Allan F
(The coffee is good too!)

Allan F

"I will always be a Dale Wurfel customer"

Dear Dale Wurfel and staff;

I wanted to take the opportunity to thank you for the recent service work you performed on my car. As you can appreciate, having a vehicle is a luxury and knowing that it is running as it should be and is being serviced properly is of the utmost importance.

Each time I get service work done, you and your staff do everything you can to ensure that my car is in as top condition as it can be, it is a 2000 after all.

In the last four years, you and your staff have helped me and my family out tremendously regarding vehicle purchases and maintenance. Due to the 'small town' feel that you have maintained within your dealership I will always be a Dale Wurfel customer.

Thank you for everything you have done.

P.S. GO ROCKETS GO!!!! I had to throw that in as well. :)

Stacy B

"New Jeep"

Hi Dale,

I just wanted to let you know that I am loving my new truck!
It's beautiful and drives like a dream.
The kids like it too!!!!!

Thanks again for your help!

Amanda B

"So impressed that we will make the drive to Strathroy even though there is a Dodge dealership very near to us. "

I don't have facebook so I'm writing this email. After seeing an ad in the paper, my wife and I bought a 2010 Dodge Caliber just over a week ago (which we love). We live in the west end of London so it's a quick drive to Strathroy. We dealt with Corey Verhoeven and he was friendly, informative and helpful with no pressure. Overall I rate the car buying experience very favourably. My wife and I will likely be buying a new car, a Dodge Journey, within the next 6 months and we were so impressed that we will make the drive to Strathroy even though there is a Dodge dealership very near to us.

Ray S.

"Above and beyond we thought!!"

We just purchased a 2007 Sebring from your dealership.  We had a great experience.  Rob was wonderful.  He listened to all of our wishes
and found the perfect car for us!!  It met all of our criteria and the service was great.  He came in on a Sunday and after hours to meet our hours of availablity and make the deal happen.
Above and beyond we thought!!
 

Kristy & Geza V

"A very special thank-you to Linda"

Dale Wurfel,

Thank you for the attention given to my son and me when we were there purchasing my new car. A very special thank-you to Linda. It was a pleasure doing business with you and all my concerns were answered.

Catherine V